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COURSE INFORMATION

COURSE TITLE Customer Relationship Management: Process and Technologies
CREDIT RANGE 3.000
SCHOOL Seidenberg School of CSIS
DEPARTMENT Computer Information Technlgy 
LEVEL Graduate
COREQUISITE none
PREREQUISITE IS 617 Minimum Grade of C
DESCRIPTION:

Course Description: This course introduces students to the technologies that enable customer relationship management processes in 21st century leading edge firms. Technologies include operational sales, customer service and marketing analytic systems, collaborative knowledge management, Web and wireless tools, and analytical data warehousing and intelligent mining personalization and privacy systems. Course concludes with surveys of best-of-class customer relationship management technology firms and technologies.

Course Rotation: NYC: Summer.



SECTION INFORMATION

CRN: 50194
SUBJECT: IS
COURSE NUMBER: 675
SECTION TITLE: Customer Relationship Management: Process and Technologies
CAMPUS: Online
SCHEDULE TYPE: Lecture
REQUIRED MATERIAL: To Be Determined
SECTION COMMENTS: This is an online section that requires attendance and participation via Blackboard.
COREQUISITE None
FEES: 0
CAPACITY 30
SEATS AVAILABLE 28
INSTRUCTOR: James Lawler
RESTRICTION(S):

Online

Online Type Date
BlackBoard 07/15/2019 - 08/24/2019