Courses

Courses

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  Course Name Date Time Location Room Number
Module 1: Pace Service Standards
Module 1: Pace Service Standards
Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards.
07/18/2018   9:30AM - 11:30AM New York City TBD
FULL
Module 2: Communication with Service
Module 2: Communication with Service
Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.
07/18/2018   11:45AM - 12:45AM New York City TBD
Time Management
Time Management
(3 hours) Time management is more than just managing time. It is about controlling the use of the most valuable, and under-valued, resource. This program provides individuals with tools and techniques to identify individual time management goals, explore time management tools and techniques, and develop Individual Action Plans for addressing barriers to time management. At the end of this module, participants will be able to: Identify barriers to successful time management. Articulate and evaluate individual time management goals. Evaluate how their time is spent utilizing an Activity Time Log. Explain the Time Management Matrix. Discuss time management tools and techniques, including prioritization; scheduling; optimum work times. Recognize and eliminate time wasters. Describe techniques to manage procrastination. Identify approaches to managing heavy workloads. Develop Individual Action Plans for addressing barriers to time management.
07/19/2018   10:00AM - 1:00PM Pleasantville Goldstein 100
Module 1: Pace Service Standards
Module 1: Pace Service Standards
Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards.
07/20/2018   9:30AM - 11:30AM Pleasantville TBD
Module 2: Communication with Service
Module 2: Communication with Service
Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.
07/20/2018   11:45AM - 12:45AM Pleasantville TBD
Delegating for Shared Success
Delegating for Shared Success
No other responsibility distinguishes a managerial role from others more than delegating tasks and projects. Delegation is the linchpin between staff, their managers, and results. When poorly executed, delegation negatively impacts productivity and leaves staff feeling frustrated and set up for failure. On the other hand, when done well, delegation taps in to the full capability of others, building confidence and enhancing relationships. With sound delegation practices in place, managers can focus their attention on value-added activities like removing performance barriers, planning, and continuous improvement.
07/24/2018   10:00AM - 1:00PM NYC 1 Pace Plaza, Room W625
Presentation Skills
Presentation Skills
(3 hours) Being able to speak effectively in public and give presentations is critical in the business world. Learn how to improve your communication style, inspire and motivate participants, and exude confidence and enthusiasm in your presentations. Participants will practice public speaking techniques and make impromptu presentations for constructive feedback.
08/03/2018   10:00AM - 1:00PM Pleasantville Goldstein 100
Providing Constructive Feedback
Providing Constructive Feedback
(3 hours) Staff needs regular feedback from their manager to know how well they are doing. Providing constructive feedback not only helps solve problems, but also can work to prevent potential performance problems from growing to the point where they have a negative impact on others and the organization. At the end of the module, participants will be able to: Define and describe constructive feedback. Identify opportunities to provide constructive feedback Recognize the challenges and benefits of providing constructive feedback. Evaluate their current level of effectiveness at providing constructive feedback. Demonstrate a set of key actions for providing constructive feedback to others. Conduct constructive feedback conversations that result in action toward improved performance.
08/10/2018   10:00AM - 1:00PM New York City One Pace Plaza - T18S
Module 1: Pace Service Standards
Module 1: Pace Service Standards
Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards.
08/15/2018   9:30AM - 11:30AM New York City TBD
Module 2: Communication with Service
Module 2: Communication with Service
Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.
08/15/2018   11:45AM - 12:45AM New York City TBD
Module 1: Pace Service Standards
Module 1: Pace Service Standards
Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards.
08/17/2018   9:30AM - 11:30 Pleasantville TBD
Module 2: Communication with Service
Module 2: Communication with Service
Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.
08/17/2018   11:45AM - 12:45PM Pleasantville TBD
Module 1: Pace Service Standards
Module 1: Pace Service Standards
Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards.
10/17/2018   9:30AM - 11:30AM New York City TBD
Module 2: Communication with Service
Module 2: Communication with Service
Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.
10/17/2018   11:45AM - 12:45PM New York City TBD
Web Helpdesk
Web Helpdesk
Web Helpdesk is an online issue-tracking application used at Pace University. It provides a system for documenting, tracking, and analyzing issues and inquiries placed by students, faculty, and staff, and helps to expedite a timely and effective solution. The system creates “tickets” (work orders), which can then be easily updated by either the affected end-user (client) and/or any personnel who follow up (technicians).
  Date is not actual. Appointments are scheduled upon request. An ITS staff member will contact you to schedule a 1-on-1 appointment within 2-5 business days.
Getting to Know your Pace Systems
Getting to Know your Pace Systems
Pace University uses a variety of applications to conduct its business and support daily administrative and academic functions. These applications are used by students, staff, and faculty alike. Systems covered include MyPace Portal, MS Outlook Exchange E-Mail, ADAM.Pace.Edu, Web Help Desk, Virtual Private Networking/Remote Desktop, Pace WIFI , and more.
  Date is not actual. Appointments are scheduled upon request. An ITS staff member will contact you to schedule a 1-on-1 appointment within 2-5 business days.
Intro to Skype for Business
Intro to Skype for Business
Skype for Business integrates instant messaging (IM), PC-to-PC audio and video, document and screen sharing capabilities, and Web Conferencing functionality into one easy to use unified platform that will contribute to greater collaboration and more effective communication. Length: 1 1/2 hours
  Date is not actual. Appointments are scheduled upon request. An ITS staff member will contact you to schedule a 1-on-1 appointment within 2-5 business days.
Outlook Exchange E-mail and Calendar Overview
Outlook Exchange E-mail and Calendar Overview
This training session will provide an overview of MS Outlook email and calendar in an Exchange environment. Topics to be covered include: sending and receiving emails and attachments, recalling an email message, the Out of Office Assistant, organizing emails in folders, calendar views, sharing a calendar, opening a shared calendar, adding/editing/deleting an appointment or all-day event, scheduling a meeting, replying to a meeting request, canceling a meeting, printing a calendar, and Outlook Web Access. Length: 1 ½ hour
  Date is not actual. Appointments are scheduled upon request. An ITS staff member will contact you to schedule a 1-on-1 appointment within 2-5 business days.
VPN/Remote Desktop
VPN/Remote Desktop
Virtual Private Networking (VPN) and Remote Desktop are two distinct technologies that work together to enable secure remote access to a computer on the Pace University network.
  Date is not actual. Appointments are scheduled upon request. An ITS staff member will contact you to schedule a 1-on-1 appointment within 2-5 business days.
Intro to E-Procurement
  Date is not actual. Appointments are scheduled upon request. Webinar A Financial Information Systems staff member will contact you to schedule a 1 on 1 training within 3-5 business days.
Finance Self-Service: Budget Management 101
  Date is not actual. Appointments are scheduled upon request. Webinar A Financial Information Systems staff member will contact you to schedule a 1 on 1 training within 3-5 business days.
Intro to Kronos
  Date is not actual. Appointments are scheduled upon request. Webinar A Financial Information Systems staff member will contact you to schedule a 1 on 1 training within 3-5 business days.
Lecture Capture Training
  Date is not actual. Trainings will be scheduled upon request. New York City An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Lecture Capture Training
  Date is not actual. Trainings will be scheduled upon request. Pleasantville An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Poll Everywhere Training
  Date is not actual. Trainings will be scheduled upon request. New York City An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Poll Everywhere Training
  Date is not actual. Trainings will be scheduled upon request. Pleasantville An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Blue Jeans Training
  Date is not actual. Trainings will be scheduled upon request. New York City An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Blue Jeans Training
  Date is not actual. Trainings will be scheduled upon request. Pleasantville An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Video Conference Classroom Training
  Date is not actual. Trainings will be scheduled upon request and the availability of the space. New York City Civic E319
Video Conference Classroom Training
  Date is not actual. Trainings will be scheduled upon request and the availability of the space. Pleasantville Miller M16
Active Learning Classroom (ALC) Training
  Date is not actual. Trainings will be scheduled upon request. New York City An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Active Learning Classroom (ALC) Training
  Date is not actual. Trainings will be scheduled upon request. Pleasantville An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Interactive Board Training
  Date is not actual. Trainings will be scheduled upon request. New York City An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Interactive Board Training
  Date is not actual. Trainings will be scheduled upon request. Pleasantville An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Classroom Technology Training
  Date is not actual. Trainings will be scheduled upon request. New York City An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Classroom Technology Training
  Date is not actual. Trainings will be scheduled upon request. Pleasantville An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Classroom Technology Training
  Date is not actual. Trainings will be scheduled upon request. White Plains An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Degree Works for Advising
Degree Works for Advising
Degree Works is a tool to assist in advising. Learn how to utilize the different features of Degree Works to enhance the advising experience.
  Date is not actual. Trainings will be scheduled upon request. Webinar A Student Systems staff member from OSA will contact you to schedule a 1 on 1 training within 3-5 business days.