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  Course Name Date Time Location Room Number
Total Contract Manager
Total Contract Manager
The contracts application, Contract Director is upgrading to a new version and technology platform - Total Contract Manager (TCM). The upgraded version is fully integrated with the purchasing system. This integration allows for a more streamlined procure to pay process. The training will introduce users to the new system as well as review updates and functionality.
05/31/2019   11am-1pm New York City Civic W205
Total Contract Manager
Total Contract Manager
The contracts application, Contract Director is upgrading to a new version and technology platform - Total Contract Manager (TCM). The upgraded version is fully integrated with the purchasing system. This integration allows for a more streamlined procure to pay process. The training will introduce users to the new system as well as review updates and functionality.
05/31/2019   2pm-4pm New York City Civic W205
Building a Constructive Relationship with your Supervisor
06/04/2019   10:00am - 1:00pm Pleasantville Miller - Room 14A
Building a Constructive Relationship with your Supervisor
Building a Constructive Relationship with your Supervisor
(2 hours) This program emphasizes the importance for building and maintaining a good relationship with one’s supervisor and outlines the “why” and “how” to accomplish this sometimes challenging task. During this module, participants will review skills which will help them to: Confirm current priorities with their manager Ask the manager for specific feedback on how things are going Find out about supervisor’s current priorities Identify possible ways to support supervisor’s priorities
06/04/2019   10:00am - 1:00pm Pleasantville Miller - Room 14A
Building a Constructive Relationship with your Supervisor
Building a Constructive Relationship with your Supervisor
(2 hours) This program emphasizes the importance for building and maintaining a good relationship with one’s supervisor and outlines the “why” and “how” to accomplish this sometimes challenging task. During this module, participants will review skills which will help them to: Confirm current priorities with their manager Ask the manager for specific feedback on how things are going Find out about supervisor’s current priorities Identify possible ways to support supervisor’s priorities
06/04/2019   10:00am - 1:00pm Pleasantville Miller - Room 14A
Total Contract Manager
Total Contract Manager
The contracts application, Contract Director is upgrading to a new version and technology platform - Total Contract Manager (TCM). The upgraded version is fully integrated with the purchasing system. This integration allows for a more streamlined procure to pay process. The training will introduce users to the new system as well as review updates and functionality.
06/04/2019   11am-1pm Pleasantville Mortola Lib-Comp Lab
Total Contract Manager
Total Contract Manager
The contracts application, Contract Director is upgrading to a new version and technology platform - Total Contract Manager (TCM). The upgraded version is fully integrated with the purchasing system. This integration allows for a more streamlined procure to pay process. The training will introduce users to the new system as well as review updates and functionality.
06/04/2019   2pm-4pm Pleasantville Mortola Lib-Comp Lab
Total Contract Manager
Total Contract Manager
The contracts application, Contract Director is upgrading to a new version and technology platform - Total Contract Manager (TCM). The upgraded version is fully integrated with the purchasing system. This integration allows for a more streamlined procure to pay process. The training will introduce users to the new system as well as review updates and functionality.
06/06/2019   11am-1pm New York City Civic W205
Total Contract Manager
Total Contract Manager
The contracts application, Contract Director is upgrading to a new version and technology platform - Total Contract Manager (TCM). The upgraded version is fully integrated with the purchasing system. This integration allows for a more streamlined procure to pay process. The training will introduce users to the new system as well as review updates and functionality.
06/06/2019   2pm-4pm New York City Civic W205
Total Contract Manager
Total Contract Manager
The contracts application, Contract Director is upgrading to a new version and technology platform - Total Contract Manager (TCM). The upgraded version is fully integrated with the purchasing system. This integration allows for a more streamlined procure to pay process. The training will introduce users to the new system as well as review updates and functionality.
06/11/2019   11am-1pm Pleasantville Mortola Lib-Comp Lab
Total Contract Manager
Total Contract Manager
The contracts application, Contract Director is upgrading to a new version and technology platform - Total Contract Manager (TCM). The upgraded version is fully integrated with the purchasing system. This integration allows for a more streamlined procure to pay process. The training will introduce users to the new system as well as review updates and functionality.
06/11/2019   2pm-4pm Pleasantville Mortola Lib-Comp Lab
Emergency Preparedness and Active Shooter Response Training
Emergency Preparedness and Active Shooter Response Training
This training will go over emergency procedures for various hazards, including fire (as well as evacuation procedures), medical emergency, power outage, hazardous materials spill, natural disaster, suspicious person, and suspicious package. Participants will also examine best practices and lessons learned from previous active shooter incidents in the country. Because most incidents are over within minutes, students, faculty, and staff must be prepared to deal with the situation until first responders arrive. Participants will learn recommended response tactics from the NYPD, as well as steps that can be taken immediately to protect oneself.
06/11/2019   1pm-2pm Pleasantville Goldstein Academic, G100 Conference Room
FULL
Active Shooter Response Training
Active Shooter Response Training
Participants in this Active Shooter Response Training will examine best practices and lessons learned from previous active shooter incidents in the country. Because most incidents are over within minutes, students, faculty, and staff must be prepared to deal with the situation until first responders arrive. Participants will learn recommended response tactics from the NYPD and Department of Homeland Security, as well as steps that can be taken immediately to protect oneself.
06/12/2019   11am-12pm Valhalla SUMMIT 53
Active Shooter Response Training
Active Shooter Response Training
Participants in this Active Shooter Response Training will examine best practices and lessons learned from previous active shooter incidents in the country. Because most incidents are over within minutes, students, faculty, and staff must be prepared to deal with the situation until first responders arrive. Participants will learn recommended response tactics from the NYPD and Department of Homeland Security, as well as steps that can be taken immediately to protect oneself.
06/12/2019   1pm-2pm Valhalla SUMMIT 53
Active Shooter Response Training
Active Shooter Response Training
Participants in this Active Shooter Response Training will examine best practices and lessons learned from previous active shooter incidents in the country. Because most incidents are over within minutes, students, faculty, and staff must be prepared to deal with the situation until first responders arrive. Participants will learn recommended response tactics from the NYPD and Department of Homeland Security, as well as steps that can be taken immediately to protect oneself.
06/12/2019   2pm-3pm Valhalla SUMMIT 53
Emergency Preparedness and Active Shooter Response Training
Emergency Preparedness and Active Shooter Response Training
This training will go over emergency procedures for various hazards, including fire (as well as evacuation procedures), medical emergency, power outage, hazardous materials spill, natural disaster, suspicious person, and suspicious package. Participants will also examine best practices and lessons learned from previous active shooter incidents in the country. Because most incidents are over within minutes, students, faculty, and staff must be prepared to deal with the situation until first responders arrive. Participants will learn recommended response tactics from the NYPD, as well as steps that can be taken immediately to protect oneself.
06/13/2019   1pm-2pm New York City Board Room North (18th Fl 1PP)
Total Contract Manager
Total Contract Manager
The contracts application, Contract Director is upgrading to a new version and technology platform - Total Contract Manager (TCM). The upgraded version is fully integrated with the purchasing system. This integration allows for a more streamlined procure to pay process. The training will introduce users to the new system as well as review updates and functionality.
06/13/2019   11am-1pm New York City Civic W205
Total Contract Manager
Total Contract Manager
The contracts application, Contract Director is upgrading to a new version and technology platform - Total Contract Manager (TCM). The upgraded version is fully integrated with the purchasing system. This integration allows for a more streamlined procure to pay process. The training will introduce users to the new system as well as review updates and functionality.
06/13/2019   2pm-4pm New York City Civic W205
Performance Management and Development Process (PMDP)- New Staff
Performance Management and Development Process (PMDP)- New Staff
For staff new to the PMDP process - Objectives: * Understand the PMDP Process *Navigate through the PMDP System *What is the Staff’s role in the PMDP process? *What is the Supervisor’s role in the PMDP process? *How to prepare for the performance feedback discussion *Ratings and PMDP
06/17/2019   9:30 AM - 10:30 AM Pleasantville Kessel Conf A/B
Performance Management and Development Process (PMDP) - New Supervisors
Performance Management and Development Process (PMDP) - New Supervisors
For New Supervisors - Objectives: * Review the PMDP approach, process and system * To provide input on how to conduct an outcome-oriented review * Share tips on how to give constructive feedback * Share resources
06/17/2019   10:45 AM - 12:15 PM Pleasantville Kessel Conf A/B
Total Contract Manager
Total Contract Manager
The contracts application, Contract Director is upgrading to a new version and technology platform - Total Contract Manager (TCM). The upgraded version is fully integrated with the purchasing system. This integration allows for a more streamlined procure to pay process. The training will introduce users to the new system as well as review updates and functionality.
06/18/2019   11am-1pm Pleasantville Mortola Lib-Comp Lab
Total Contract Manager
Total Contract Manager
The contracts application, Contract Director is upgrading to a new version and technology platform - Total Contract Manager (TCM). The upgraded version is fully integrated with the purchasing system. This integration allows for a more streamlined procure to pay process. The training will introduce users to the new system as well as review updates and functionality.
06/18/2019   2pm-4pm Pleasantville Mortola Lib-Comp Lab
Performance Management and Development Process (PMDP) - New Staff
Performance Management and Development Process (PMDP) - New Staff
Performance Management and Development Process (PMDP) - New Staff For staff new to the PMDP process - Objectives: * Understand the PMDP Process *Navigate through the PMDP System *What is the Staff’s role in the PMDP process? *What is the Supervisor’s role in the PMDP process? *How to prepare for the performance feedback discussion *Ratings and PMDP
06/19/2019   9:30 AM - 10:30 AM New York City TBD
FULL
Healthy Cooking Workshop: Anti-Inflammatory Foods
Healthy Cooking Workshop: Anti-Inflammatory Foods
Join CHP adjunct professor and Dietitian Chef Mary Opfer MS, RD for a healthy cooking demonstration focusing on anti-inflammatory foods. Learn about healthy ingredients, cooking techniques, and recipes for yourself and your family. Enjoy a sample of the recipe being prepared as you engage in a Q&A about anti-inflammatory foods and your health.
06/19/2019   12:00-1:30pm Pleasantville Wilcox Multipurpose Room
Total Contract Manager
Total Contract Manager
The contracts application, Contract Director is upgrading to a new version and technology platform - Total Contract Manager (TCM). The upgraded version is fully integrated with the purchasing system. This integration allows for a more streamlined procure to pay process. The training will introduce users to the new system as well as review updates and functionality.
06/25/2019   11am-1pm Pleasantville Mortola Lib-Comp Lab
Total Contract Manager
Total Contract Manager
The contracts application, Contract Director is upgrading to a new version and technology platform - Total Contract Manager (TCM). The upgraded version is fully integrated with the purchasing system. This integration allows for a more streamlined procure to pay process. The training will introduce users to the new system as well as review updates and functionality.
06/25/2019   2pm-4pm Pleasantville Mortola Lib-Comp Lab
Presentation Skills
Presentation Skills
(3 hours) Being able to speak effectively in public and give presentations is critical in the business world. Learn how to improve your communication style, inspire and motivate participants, and exude confidence and enthusiasm in your presentations. Participants will practice public speaking techniques and make impromptu presentations for constructive feedback.
06/28/2019   10:00am - 1:00pm New York City 1 PP Tower 18th Floor North Boardroom
Performance Management and Development Process (PMDP) - New Staff
Performance Management and Development Process (PMDP) - New Staff
Performance Management and Development Process (PMDP) - New Staff For staff new to the PMDP process - Objectives: * Understand the PMDP Process *Navigate through the PMDP System *What is the Staff’s role in the PMDP process? *What is the Supervisor’s role in the PMDP process? *How to prepare for the performance feedback discussion *Ratings and PMDP
07/10/2019   1:00 PM - 2:00 PM New York City TBD
Performance Management and Development Process (PMDP) - New Staff
Performance Management and Development Process (PMDP) - New Staff
Performance Management and Development Process (PMDP) - New Staff For staff new to the PMDP process - Objectives: * Understand the PMDP Process *Navigate through the PMDP System *What is the Staff’s role in the PMDP process? *What is the Supervisor’s role in the PMDP process? *How to prepare for the performance feedback discussion *Ratings and PMDP
07/11/2019   9:30 AM - 10:30 AM Pleasantville Kessel Conf A/B
Banner 9 Training: General Introduction & Overview
Banner 9 Training: General Introduction & Overview
General navigation & terminology familiarization will be the focus of the first half of these short training sessions. The second half will be to navigate through a specific process (FGIBDST) and related page actions where the method can be applied in a generalized way to specific unit functions. The proposed approach is to navigate through the new UI using a ‘then and now’ comparisons with Banner 8, with repetition of the new terminology used for Banner 9 features to reinforce them. For example, Banner Forms are now Banner Pages, but retain the same functionality. Please note: This training is an *overview* of Banner and is NOT specific to either Student Advisory or Budget Rep roles.
07/12/2019   11am-12pm Pleasantville Willcox Hall Rm 30
Until Help Arrives/Stop the Bleed Training
Until Help Arrives/Stop the Bleed Training
Until Help Arrives is a 1 hour presentation that encourages bystander involvement in traumatic injuries to increase survival rate of significant bleeding. The course covers: Getting involved - Communicating with 911 operators - Staying safe - Stopping the bleeding - Positioning and moving people - Providing emotional support. It is not a full first aid or CPR course, just life-saving skills until a trained responder arrives!
07/16/2019   1pm-2pm New York City 163 William Street, Room 501
Banner 9 Training: General Introduction & Overview
Banner 9 Training: General Introduction & Overview
General navigation & terminology familiarization will be the focus of the first half of these short training sessions. The second half will be to navigate through a specific process (FGIBDST) and related page actions where the method can be applied in a generalized way to specific unit functions. The proposed approach is to navigate through the new UI using a ‘then and now’ comparisons with Banner 8, with repetition of the new terminology used for Banner 9 features to reinforce them. For example, Banner Forms are now Banner Pages, but retain the same functionality. Please note: This training is an *overview* of Banner and is NOT specific to either Student Advisory or Budget Rep roles.
07/17/2019   11am-12pm New York City W205 Computer Lab, 1 Pace Plaza
Until Help Arrives/Stop the Bleed Training
Until Help Arrives/Stop the Bleed Training
Until Help Arrives is a 1 hour presentation that encourages bystander involvement in traumatic injuries to increase survival rate of significant bleeding. The course covers: Getting involved - Communicating with 911 operators - Staying safe - Stopping the bleeding - Positioning and moving people - Providing emotional support. It is not a full first aid or CPR course, just life-saving skills until a trained responder arrives!
07/17/2019   10am-11am Pleasantville Goldstein Academic, G100
Active Shooter Response Training
Active Shooter Response Training
Participants in this Active Shooter Response Training will examine best practices and lessons learned from previous active shooter incidents in the country. Because most incidents are over within minutes, students, faculty, and staff must be prepared to deal with the situation until first responders arrive. Participants will learn recommended response tactics from the NYPD and Department of Homeland Security, as well as steps that can be taken immediately to protect oneself.
07/24/2019   10am-11am White Plains Gerber Glass Moot Court Room
Module 2 Communication with Service
Module 2 Communication with Service
Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.
07/24/2019   11:45AM-12:45PM New York City T18S
Module 1 PACE Service Standards
Module 1 PACE Service Standards
Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards
07/24/2019   9:30AM-11:30AM New York City T18S
Total Contract Manager
Total Contract Manager
The contracts application, Contract Director is upgrading to a new version and technology platform - Total Contract Manager (TCM). The upgraded version is fully integrated with the purchasing system. This integration allows for a more streamlined procure to pay process. The training will introduce users to the new system as well as review updates and functionality.
07/24/2019   11am-1pm Valhalla Summit 01
Module 1 PACE Service Standards
Module 1 PACE Service Standards
Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards
07/26/2019   9:30AM-11:30AM Pleasantville Mortola Birnbaum Library
Module 2 -Communication with Service
Module 2 -Communication with Service
Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.
07/26/2019   11:45AM-12:45PM Pleasantville Mortola Birnbaum Library
Time Management
Time Management
(3 hours) Time management is more than just managing time. It is about controlling the use of the most valuable, and under-valued, resource. This program provides individuals with tools and techniques to identify individual time management goals, explore time management tools and techniques, and develop Individual Action Plans for addressing barriers to time management. At the end of this module, participants will be able to: Identify barriers to successful time management. Articulate and evaluate individual time management goals. Evaluate how their time is spent utilizing an Activity Time Log. Explain the Time Management Matrix. Discuss time management tools and techniques, including prioritization; scheduling; optimum work times. Recognize and eliminate time wasters. Describe techniques to manage procrastination. Identify approaches to managing heavy workloads. Develop Individual Action Plans for addressing barriers to time
07/30/2019   10:00am - 1:00pm Pleasantville Kessel Setters Conference Room C/D
Managing Successfully at Pace
Managing Successfully at Pace
(5 hours) This course provides Pace University managers with the necessary references for and knowledge of the University policies and procedures, as well as an understanding of his/her role as a manager at Pace University. This program is mandatory for all newly hired and/or promoted managers dating back to January 2009. At the end of this module, participants will be able to: Demonstrate an understanding of Pace’s strategic vision. Describe the roles and responsibilities of a manager at Pace. Implement Pace’s Performance Management and Development Process (PMDP) and managerial responsibilities with regard to performance review and employee development. Identify Pace’s core competencies for professional staff, managers, and University leaders. Explain Pace’s disciplinary procedures. Tell what the Pace Employee Handbook covers. Identify Pace’s Human Resource policies and procedures. Explain the administrative responsibilities of Pace managers, including managing time. Describe Pace’s staffing process. Discuss new employee obligations at Pace. Describe Pace’s separation process.
07/31/2019   9:00am - 1:00pm Pleasantville Goldstein Academic G100
Managing Successfully at Pace
Managing Successfully at Pace
(5 hours) This course provides Pace University managers with the necessary references for and knowledge of the University policies and procedures, as well as an understanding of his/her role as a manager at Pace University. This program is mandatory for all newly hired and/or promoted managers dating back to January 2009. At the end of this module, participants will be able to: Demonstrate an understanding of Pace’s strategic vision. Describe the roles and responsibilities of a manager at Pace. Implement Pace’s Performance Management and Development Process (PMDP) and managerial responsibilities with regard to performance review and employee development. Identify Pace’s core competencies for professional staff, managers, and University leaders. Explain Pace’s disciplinary procedures. Tell what the Pace Employee Handbook covers. Identify Pace’s Human Resource policies and procedures. Explain the administrative responsibilities of Pace managers, including managing time. Describe Pace’s staffing process. Discuss new employee obligations at Pace. Describe Pace’s separation process.
08/02/2019   10:00am - 3:00pm New York City 163 William Street Room 1530
Addressing Emotions at Work
Addressing Emotions at Work
(3 hours) Emotions are as much a part of the workplace as the air we breathe. Happiness, surprise, frustration, anger—they are all there and more. Emotions play a role in the choices we make and actions we take. Directed emotions can motivate, inspire, and add positive intensity to our work. When strong emotions leave our control, or "run away," our personal productivity and the productivity of others suffers. Key relationships in are damaged, making it even harder to maintain necessary focus. Individuals who take the initiative to stay on top of their own emotional reactions and help others to do the same have a positive impact on productivity, relationships, the overall atmosphere of the workplace, and their personal well-being. At the end of the module, participants will be able to: Identify the impact of emotions on their own productivity. Be more aware of factors that cause their emotions to intensify, so they can manage them more effectively. Choose and apply techniques to address their own strong emotions, so they can focus on getting work done. Know when it is useful and appropriate to take positive action to help others manage their emotions. Respond to the strong emotions of others in a constructive and objective way.
08/08/2019   10:00am - 1:00pm Pleasantville Goldstein Academic G100
Active Shooter Response Training
Active Shooter Response Training
Participants in this Active Shooter Response Training will examine best practices and lessons learned from previous active shooter incidents in the country. Because most incidents are over within minutes, students, faculty, and staff must be prepared to deal with the situation until first responders arrive. Participants will learn recommended response tactics from the NYPD and Department of Homeland Security, as well as steps that can be taken immediately to protect oneself.
08/12/2019   11am-12pm Pleasantville Kessel Conference Room A/B
Active Shooter Response Training
Active Shooter Response Training
Participants in this Active Shooter Response Training will examine best practices and lessons learned from previous active shooter incidents in the country. Because most incidents are over within minutes, students, faculty, and staff must be prepared to deal with the situation until first responders arrive. Participants will learn recommended response tactics from the NYPD and Department of Homeland Security, as well as steps that can be taken immediately to protect oneself.
08/13/2019   11am-12pm New York City Zanino Conference Room (1st Fl 1PP, next to new Student Center)
Performance Management and Development Process (PMDP) - New Staff
Performance Management and Development Process (PMDP) - New Staff
Performance Management and Development Process (PMDP) - New Staff For staff new to the PMDP process - Objectives: * Understand the PMDP Process *Navigate through the PMDP System *What is the Staff’s role in the PMDP process? *What is the Supervisor’s role in the PMDP process? *How to prepare for the performance feedback discussion *Ratings and PMDP
08/14/2019   10:30 AM - 11:30 AM New York City TBD
Performance Management and Development Process (PMDP) - New Staff
Performance Management and Development Process (PMDP) - New Staff
Performance Management and Development Process (PMDP) - New Staff For staff new to the PMDP process - Objectives: * Understand the PMDP Process *Navigate through the PMDP System *What is the Staff’s role in the PMDP process? *What is the Supervisor’s role in the PMDP process? *How to prepare for the performance feedback discussion *Ratings and PMDP
08/20/2019   10:30 AM - 11:30 AM Pleasantville Kessel Conf A/B
Narcan Training
Narcan Training
This workshop will cover the current heroin epidemic plaguing this nation and the life-saving action of administering NARCAN to possible opioid overdoses. You can save a life!
08/21/2019   12pm-1pm Pleasantville Goldstein Academic, G100 Conference Room
Providing Constructive Feedback
Providing Constructive Feedback
(3 hours) Staff needs regular feedback from their manager to know how well they are doing. Providing constructive feedback not only helps solve problems, but also can work to prevent potential performance problems from growing to the point where they have a negative impact on others and the organization. At the end of the module, participants will be able to: Define and describe constructive feedback. Identify opportunities to provide constructive feedback Recognize the challenges and benefits of providing constructive feedback. Evaluate their current level of effectiveness at providing constructive feedback. Demonstrate a set of key actions for providing constructive feedback to others. Conduct constructive feedback conversations that result in action toward improved performance.
08/21/2019   10:00am - 1:00pm New York City TBD
Module 1 PACE Service Standards
Module 1 PACE Service Standards
Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards
08/21/2019   9:30AM11:30AM New York City T18S
Module 2 Communicaton with Services
Module 2 Communicaton with Services
Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.
08/21/2019   11:45AM-12:45PM New York City T18S
Narcan Training
Narcan Training
This workshop will cover the current heroin epidemic plaguing this nation and the life-saving action of administering NARCAN to possible opioid overdoses. You can save a life!
08/22/2019   12pm-1pm New York City Board Room North (18th Fl 1PP)
Module 1 PACE Service Standards
Module 1 PACE Service Standards
Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards
08/23/2019   9:30AM-11:30AM Pleasantville Mortola Birnbaum Library
Module 2 Communication with Services
Module 2 Communication with Services
Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.
08/23/2019   11:45AM-12:45PM Pleasantville Mortola Birnbaum Library
Performance Management and Development Process (PMDP) - New Staff
Performance Management and Development Process (PMDP) - New Staff
Performance Management and Development Process (PMDP) - New Staff For staff new to the PMDP process - Objectives: * Understand the PMDP Process *Navigate through the PMDP System *What is the Staff’s role in the PMDP process? *What is the Supervisor’s role in the PMDP process? *How to prepare for the performance feedback discussion *Ratings and PMDP
09/11/2019   9:30 AM - 10:30 AM Pleasantville Kessel Conf A/B
Performance Management and Development Process (PMDP) - New Staff
Performance Management and Development Process (PMDP) - New Staff
Performance Management and Development Process (PMDP) - New Staff For staff new to the PMDP process - Objectives: * Understand the PMDP Process *Navigate through the PMDP System *What is the Staff’s role in the PMDP process? *What is the Supervisor’s role in the PMDP process? *How to prepare for the performance feedback discussion *Ratings and PMDP
09/17/2019   9:30 AM - 10:30 AM New York City TBD
Module 1 PACE Service Standards
Module 1 PACE Service Standards
Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards
10/23/2019   9:30AM-11:30AM New York City T18S
Module 2 Communication with Service
Module 2 Communication with Service
Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.
10/23/2019   11:45AM-12:45PM New York City T18S
Module 2 Communication with Services
Module 2 Communication with Services
Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.
10/25/2019   11:45Am-12:45PM Pleasantville Mortola Birnbaum Library
Module 1 Service Standards
Module 1 Service Standards
Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards
10/25/2019   9:30AM-11:45AM Pleasantville Mortola Birnbaum Library
Module 1 Service Standards
Module 1 Service Standards
Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards
11/20/2019   9:30AM-11:30AM New York City T18S
Module 2 Communication wih Service
Module 2 Communication wih Service
Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.
11/20/2019   11:45AM-12:45PM New York City T18S
Module 2 Communication with Service
Module 2 Communication with Service
Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.
11/22/2019   11:45AM-12:45PM Pleasantville Mortola Birnbaum Library
Module 1 PACE Service Standards
Module 1 PACE Service Standards
Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards
11/22/2019   9:30AM-11:30AM Pleasantville Mortola Birnbaum Library
Web Helpdesk
Web Helpdesk
Web Helpdesk is an online issue-tracking application used at Pace University. It provides a system for documenting, tracking, and analyzing issues and inquiries placed by students, faculty, and staff, and helps to expedite a timely and effective solution. The system creates “tickets” (work orders), which can then be easily updated by either the affected end-user (client) and/or any personnel who follow up (technicians).
  Date is not actual. Appointments are scheduled upon request. An ITS staff member will contact you to schedule a 1-on-1 appointment within 2-5 business days.
Getting to Know your Pace Systems
Getting to Know your Pace Systems
Pace University uses a variety of applications to conduct its business and support daily administrative and academic functions. These applications are used by students, staff, and faculty alike. Systems covered include MyPace Portal, MS Outlook Exchange E-Mail, ADAM.Pace.Edu, Web Help Desk, Virtual Private Networking/Remote Desktop, Pace WIFI , and more.
  Date is not actual. Appointments are scheduled upon request. An ITS staff member will contact you to schedule a 1-on-1 appointment within 2-5 business days.
Intro to Skype for Business
Intro to Skype for Business
Skype for Business integrates instant messaging (IM), PC-to-PC audio and video, document and screen sharing capabilities, and Web Conferencing functionality into one easy to use unified platform that will contribute to greater collaboration and more effective communication. Length: 1 1/2 hours
  Date is not actual. Appointments are scheduled upon request. An ITS staff member will contact you to schedule a 1-on-1 appointment within 2-5 business days.
Outlook Exchange E-mail and Calendar Overview
Outlook Exchange E-mail and Calendar Overview
This training session will provide an overview of MS Outlook email and calendar in an Exchange environment. Topics to be covered include: sending and receiving emails and attachments, recalling an email message, the Out of Office Assistant, organizing emails in folders, calendar views, sharing a calendar, opening a shared calendar, adding/editing/deleting an appointment or all-day event, scheduling a meeting, replying to a meeting request, canceling a meeting, printing a calendar, and Outlook Web Access. Length: 1 ½ hour
  Date is not actual. Appointments are scheduled upon request. An ITS staff member will contact you to schedule a 1-on-1 appointment within 2-5 business days.
VPN/Remote Desktop
VPN/Remote Desktop
Virtual Private Networking (VPN) and Remote Desktop are two distinct technologies that work together to enable secure remote access to a computer on the Pace University network.
  Date is not actual. Appointments are scheduled upon request. An ITS staff member will contact you to schedule a 1-on-1 appointment within 2-5 business days.
Intro to E-Procurement
  Date is not actual. Appointments are scheduled upon request. Webinar A Financial Information Systems staff member will contact you to schedule a 1 on 1 training within 3-5 business days.
Finance Self-Service: Budget Management 101
  Date is not actual. Appointments are scheduled upon request. Webinar A Financial Information Systems staff member will contact you to schedule a 1 on 1 training within 3-5 business days.
Intro to Kronos
  Date is not actual. Appointments are scheduled upon request. Webinar A Financial Information Systems staff member will contact you to schedule a 1 on 1 training within 3-5 business days.
Lecture Capture Training
  Date is not actual. Trainings will be scheduled upon request. New York City An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Lecture Capture Training
  Date is not actual. Trainings will be scheduled upon request. Pleasantville An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Poll Everywhere Training
  Date is not actual. Trainings will be scheduled upon request. New York City An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Poll Everywhere Training
  Date is not actual. Trainings will be scheduled upon request. Pleasantville An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Blue Jeans Training
  Date is not actual. Trainings will be scheduled upon request. New York City An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Blue Jeans Training
  Date is not actual. Trainings will be scheduled upon request. Pleasantville An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Video Conference Classroom Training
  Date is not actual. Trainings will be scheduled upon request and the availability of the space. New York City Civic E319
Video Conference Classroom Training
  Date is not actual. Trainings will be scheduled upon request and the availability of the space. Pleasantville Miller M16
Active Learning Classroom (ALC) Training
  Date is not actual. Trainings will be scheduled upon request. New York City An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Active Learning Classroom (ALC) Training
  Date is not actual. Trainings will be scheduled upon request. Pleasantville An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Interactive Board Training
  Date is not actual. Trainings will be scheduled upon request. New York City An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Interactive Board Training
  Date is not actual. Trainings will be scheduled upon request. Pleasantville An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Classroom Technology Training
  Date is not actual. Trainings will be scheduled upon request. New York City An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Classroom Technology Training
  Date is not actual. Trainings will be scheduled upon request. Pleasantville An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Classroom Technology Training
  Date is not actual. Trainings will be scheduled upon request. White Plains An Educational Media employee will contact you to schedule an appointment within 3-5 business days.
Degree Works for Advising
Degree Works for Advising
Degree Works is a tool to assist in advising. Learn how to utilize the different features of Degree Works to enhance the advising experience.
  Date is not actual. Trainings will be scheduled upon request. Webinar A Student Systems staff member from OSA will contact you to schedule a 1 on 1 training within 3-5 business days.