(3 hours) Staff needs regular feedback from their manager to know how well they are doing. Providing constructive feedback not only helps solve problems, but also can work to prevent potential performance problems from growing to the point where they have a negative impact on others and the organization. At the end of the module, participants will be able to: Define and describe constructive feedback. Identify opportunities to provide constructive feedback Recognize the challenges and benefits of providing constructive feedback. Evaluate their current level of effectiveness at providing constructive feedback. Demonstrate a set of key actions for providing constructive feedback to others. Conduct constructive feedback conversations that result in action toward improved performance.

During The Art of Recruitment course the participants will: - Gain an understanding of recruitment” basics - Appreciate the importance of hiring the right person - Recognize the difference between a candidate profile and a position description - Improve interviewing skills

Performance Management and Development Process (PMDP) - New Staff For staff new to the PMDP process - Objectives: * Understand the PMDP Process *Navigate through the PMDP System *What is the Staff’s role in the PMDP process? *What is the Supervisor’s role in the PMDP process? *How to prepare for the performance feedback discussion *Ratings and PMDP

For New Supervisors - Objectives: * Review the PMDP approach, process and system * To provide input on how to conduct an outcome-oriented review * Share tips on how to give constructive feedback * Share resources

For New Supervisors - Objectives: * Review the PMDP approach, process and system * To provide input on how to conduct an outcome-oriented review * Share tips on how to give constructive feedback * Share resources

Performance Management and Development Process (PMDP) - New Staff For staff new to the PMDP process - Objectives: * Understand the PMDP Process *Navigate through the PMDP System *What is the Staff’s role in the PMDP process? *What is the Supervisor’s role in the PMDP process? *How to prepare for the performance feedback discussion *Ratings and PMDP

(2 hours) This program emphasizes the importance for building and maintaining a good relationship with one’s supervisor and outlines the “why” and “how” to accomplish this sometimes challenging task. During this module, participants will review skills which will help them to: Confirm current priorities with their manager Ask the manager for specific feedback on how things are going Find out about supervisor’s current priorities Identify possible ways to support supervisor’s priorities

(3 hours) Being able to speak effectively in public and give presentations is critical in the business world. Learn how to improve your communication style, inspire and motivate participants, and exude confidence and enthusiasm in your presentations. Participants will practice public speaking techniques and make impromptu presentations for constructive feedback.

This program provides individuals with tools and techniques to identify individual time management goals, explore time management tools and techniques, and develop Individual Action Plans for addressing barriers to time management.

(5 hours) This course provides Pace University managers with the necessary references for and knowledge of the University policies and procedures, as well as an understanding of his/her role as a manager at Pace University. This program is mandatory for all newly hired and/or promoted managers dating back to January 2009. At the end of this module, participants will be able to: Demonstrate an understanding of Pace’s strategic vision. Describe the roles and responsibilities of a manager at Pace. Implement Pace’s Performance Management and Development Process (PMDP) and managerial responsibilities with regard to performance review and employee development. Identify Pace’s core competencies for professional staff, managers, and University leaders. Explain Pace’s disciplinary procedures. Tell what the Pace Employee Handbook covers. Identify Pace’s Human Resource policies and procedures. Explain the administrative responsibilities of Pace managers, including managing time. Describe Pace’s staffing process. Discuss new employee obligations at Pace. Describe Pace’s separation process.

(3 hours) Emotions are as much a part of the workplace as the air we breathe. Happiness, surprise, frustration, anger—they are all there and more. Emotions play a role in the choices we make and actions we take. Directed emotions can motivate, inspire, and add positive intensity to our work. When strong emotions leave our control, or "run away," our personal productivity and the productivity of others suffers. Key relationships in are damaged, making it even harder to maintain necessary focus. Individuals who take the initiative to stay on top of their own emotional reactions and help others to do the same have a positive impact on productivity, relationships, the overall atmosphere of the workplace, and their personal well-being. At the end of the module, participants will be able to: Identify the impact of emotions on their own productivity. Be more aware of factors that cause their emotions to intensify, so they can manage them more effectively. Choose and apply techniques to address their own strong emotions, so they can focus on getting work done. Know when it is useful and appropriate to take positive action to help others manage their emotions. Respond to the strong emotions of others in a constructive and objective way.

No other responsibility distinguishes a managerial role from others more than delegating tasks and projects. Delegation is the linchpin between staff, their managers, and results. When poorly executed, delegation negatively impacts productivity and leaves staff feeling frustrated and set up for failure. On the other hand, when done well, delegation taps in to the full capability of others, building confidence and enhancing relationships. With sound delegation practices in place, managers can focus their attention on value-added activities like removing performance barriers, planning, and continuous improvement.