(4 hours) No other responsibility distinguishes a managerial role from others more than delegating tasks and projects. Delegation is the linchpin between staff, their managers, and results. When poorly executed, delegation negatively impacts productivity and leaves staff feeling frustrated and set up for failure. On the other hand, when done well, delegation taps in to the full capability of others, building confidence and enhancing relationships. With sound delegation practices in place, managers can focus their attention on value-added activities like removing performance barriers, planning, and continuous improvement.
At the end of this module, participants will be able to:
Assess delegation challenges and skills to understand their own delegation style.
Evaluate what work must be done alone versus what can/should be completed through others.
Plan tasks to delegate and align the tasks with the appropriate staff.
Conduct a delegation conversation that results in the employee understanding the task, how it fits into the big picture and expectations.
List follow-up actions that can be taken to ensure delegation success.