Courses

Courses

Sponsor:

  Course Name Date Time Location Room Number
Managing Successfully at Pace
Managing Successfully at Pace
(5 hours) This course provides Pace University managers with the necessary references for and knowledge of the University policies and procedures, as well as an understanding of his/her role as a manager at Pace University. This program is mandatory for all newly hired and/or promoted managers dating back to January 2009. At the end of this module, participants will be able to: Demonstrate an understanding of Pace’s strategic vision. Describe the roles and responsibilities of a manager at Pace. Implement Pace’s Performance Management and Development Process (PMDP) and managerial responsibilities with regard to performance review and employee development. Identify Pace’s core competencies for professional staff, managers, and University leaders. Explain Pace’s disciplinary procedures. Tell what the Pace Employee Handbook covers. Identify Pace’s Human Resource policies and procedures. Explain the administrative responsibilities of Pace managers, including managing time. Describe Pace’s staffing process. Discuss new employee obligations at Pace. Describe Pace’s separation process.
04/06/2017 - 04/06/2017   9:00AM - 2:00PM Pleasantville Kessel Setters Conference Room C&D
Delegating for Shared Success
Delegating for Shared Success
(4 hours) No other responsibility distinguishes a managerial role from others more than delegating tasks and projects. Delegation is the linchpin between staff, their managers, and results. When poorly executed, delegation negatively impacts productivity and leaves staff feeling frustrated and set up for failure. On the other hand, when done well, delegation taps in to the full capability of others, building confidence and enhancing relationships. With sound delegation practices in place, managers can focus their attention on value-added activities like removing performance barriers, planning, and continuous improvement. At the end of this module, participants will be able to: Assess delegation challenges and skills to understand their own delegation style. Evaluate what work must be done alone versus what can/should be completed through others. Plan tasks to delegate and align the tasks with the appropriate staff. Conduct a delegation conversation that results in the employee understanding the task, how it fits into the big picture and expectations. List follow-up actions that can be taken to ensure delegation success.
04/28/2017 - 04/28/2017   10:00AM - 1:00PM Pleasantville Goldstein 100
Providing Constructive Feedback
Providing Constructive Feedback
(3 hours) Staff needs regular feedback from their manager to know how well they are doing. Providing constructive feedback not only helps solve problems, but also can work to prevent potential performance problems from growing to the point where they have a negative impact on others and the organization. At the end of the module, participants will be able to: Define and describe constructive feedback. Identify opportunities to provide constructive feedback Recognize the challenges and benefits of providing constructive feedback. Evaluate their current level of effectiveness at providing constructive feedback. Demonstrate a set of key actions for providing constructive feedback to others. Conduct constructive feedback conversations that result in action toward improved performance.
05/09/2017 - 05/09/2017   10:30AM - 1:30pm New York City 163 William Room 501
Customer Service
Customer Service
(2 hours) Managers are responsible for creating and managing processes, practices, and staff in ways that ensure excellent customer service. Learn how to ensure excellent customer service as a manager by: Creating a customer service culture Having a complete view of customer cycle Enhancing and communicating customer service strategy Hiring the right people Strengthening customer service skills of team Making sure employees are engaged Improving customer interactions, and Giving customers ways to provide feedback
05/19/2017 - 05/19/2017   10:30AM - 1:30PM New York City 163 William Room 501