(3 hours) Emotions are as much a part of the workplace as the air we breathe. Happiness, surprise, frustration, anger—they are all there and more. Emotions play a role in the choices we make and actions we take. Directed emotions can motivate, inspire, and add positive intensity to our work. When strong emotions leave our control, or "run away," our personal productivity and the productivity of others suffers. Key relationships in are damaged, making it even harder to maintain necessary focus. Individuals who take the initiative to stay on top of their own emotional reactions and help others to do the same have a positive impact on productivity, relationships, the overall atmosphere of the workplace, and their personal well-being.
At the end of the module, participants will be able to:
Identify the impact of emotions on their own productivity.
Be more aware of factors that cause their emotions to intensify, so they can manage them more effectively.
Choose and apply techniques to address their own strong emotions, so they can focus on getting work done.
Know when it is useful and appropriate to take positive action to help others manage their emotions.
Respond to the strong emotions of others in a constructive and objective way.