General navigation & terminology familiarization will be the focus of the first half of these short training sessions. The second half will be to navigate through a specific process (FGIBDST) and related page actions where the method can be applied in a generalized way to specific unit functions. The proposed approach is to navigate through the new UI using a ‘then and now’ comparisons with Banner 8, with repetition of the new terminology used for Banner 9 features to reinforce them. For example, Banner Forms are now Banner Pages, but retain the same functionality. Please note: This training is an *overview* of Banner and is NOT specific to either Student Advisory or Budget Rep roles.

(3 hours) Emotions are as much a part of the workplace as the air we breathe. Happiness, surprise, frustration, anger—they are all there and more. Emotions play a role in the choices we make and actions we take. Directed emotions can motivate, inspire, and add positive intensity to our work. When strong emotions leave our control, or "run away," our personal productivity and the productivity of others suffers. Key relationships in are damaged, making it even harder to maintain necessary focus. Individuals who take the initiative to stay on top of their own emotional reactions and help others to do the same have a positive impact on productivity, relationships, the overall atmosphere of the workplace, and their personal well-being. At the end of the module, participants will be able to: Identify the impact of emotions on their own productivity. Be more aware of factors that cause their emotions to intensify, so they can manage them more effectively. Choose and apply techniques to address their own strong emotions, so they can focus on getting work done. Know when it is useful and appropriate to take positive action to help others manage their emotions. Respond to the strong emotions of others in a constructive and objective way.

(5 hours) This course provides Pace University managers with the necessary references for and knowledge of the University policies and procedures, as well as an understanding of his/her role as a manager at Pace University. This program is mandatory for all newly hired and/or promoted managers dating back to January 2009. At the end of this module, participants will be able to: Demonstrate an understanding of Pace’s strategic vision. Describe the roles and responsibilities of a manager at Pace. Implement Pace’s Performance Management and Development Process (PMDP) and managerial responsibilities with regard to performance review and employee development. Identify Pace’s core competencies for professional staff, managers, and University leaders. Explain Pace’s disciplinary procedures. Tell what the Pace Employee Handbook covers. Identify Pace’s Human Resource policies and procedures. Explain the administrative responsibilities of Pace managers, including managing time. Describe Pace’s staffing process. Discuss new employee obligations at Pace. Describe Pace’s separation process.

(3 hours) Staff needs regular feedback from their manager to know how well they are doing. Providing constructive feedback not only helps solve problems, but also can work to prevent potential performance problems from growing to the point where they have a negative impact on others and the organization. At the end of the module, participants will be able to: Define and describe constructive feedback. Identify opportunities to provide constructive feedback Recognize the challenges and benefits of providing constructive feedback. Evaluate their current level of effectiveness at providing constructive feedback. Demonstrate a set of key actions for providing constructive feedback to others. Conduct constructive feedback conversations that result in action toward improved performance.

Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards

Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.

Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.

This training is designed to give hiring managers and all those involved with recruiting talent for their areas the information, tools and techniques to hire the best and brightest talent for their areas. Topics covered include: developing a position description, building a candidate profile, diversity recruitment and the importance of an applicant tracking system. The program is about 6.5 hours long with a division of content. It consists of a combination of instructor-led trainings and group and individual exercises.

Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards

(5 hours) This course provides Pace University managers with the necessary references for and knowledge of the University policies and procedures, as well as an understanding of his/her role as a manager at Pace University. This program is mandatory for all newly hired and/or promoted managers dating back to January 2009. At the end of this module, participants will be able to: Demonstrate an understanding of Pace’s strategic vision. Describe the roles and responsibilities of a manager at Pace. Implement Pace’s Performance Management and Development Process (PMDP) and managerial responsibilities with regard to performance review and employee development. Identify Pace’s core competencies for professional staff, managers, and University leaders. Explain Pace’s disciplinary procedures. Tell what the Pace Employee Handbook covers. Identify Pace’s Human Resource policies and procedures. Explain the administrative responsibilities of Pace managers, including managing time. Describe Pace’s staffing process. Discuss new employee obligations at Pace. Describe Pace’s separation process.

No other responsibility distinguishes a managerial role from others more than delegating tasks and projects. Delegation is the linchpin between staff, their managers, and results. When poorly executed, delegation negatively impacts productivity and leaves staff feeling frustrated and set up for failure. On the other hand, when done well, delegation taps in to the full capability of others, building confidence and enhancing relationships. With sound delegation practices in place, managers can focus their attention on value-added activities like removing performance barriers, planning, and continuous improvement.

(3 hours) Time management is more than just managing time. It is about controlling the use of the most valuable, and under-valued, resource. This program provides individuals with tools and techniques to identify individual time management goals, explore time management tools and techniques, and develop Individual Action Plans for addressing barriers to time management. At the end of this module, participants will be able to: Identify barriers to successful time management. Articulate and evaluate individual time management goals. Evaluate how their time is spent utilizing an Activity Time Log. Explain the Time Management Matrix. Discuss time management tools and techniques, including prioritization; scheduling; optimum work times. Recognize and eliminate time wasters. Describe techniques to manage procrastination. Identify approaches to managing heavy workloads. Develop Individual Action Plans for addressing barriers to time

Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards

Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.

This quick presentation is for those who use PowerPoint at least once a month and are already familiar with its main features, but would like to learn some tips and tricks! We’ll cover: • Good practices for visually appealing presentations - 10 mins • Top 10 Tips ‘n Tricks - 10 mins • Questions and Answers - 10 mins You’ll get: • A fun and informative session • The full presentation PPT file emailed to you • The Top 10 Tips ‘n Tricks sheet as a handy resource. If you haven't already signed up for the "Presentation Skills" session (same day same room, 10:00am - 1:00pm), please consider doing so = bonus! You can sign up separately on this registration site.

(3 hours) Being able to speak effectively in public and give presentations is critical in the business world. Learn how to improve your communication style, inspire and motivate participants, and exude confidence and enthusiasm in your presentations. Participants will practice public speaking techniques and make impromptu presentations for constructive feedback. Consider signing up for Powerpoint Tips & Tricks as an additional way to learn how to spiff up your presentations. Start time is 2PM, same day, same room. However, please sign up seperately.

Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards

Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.

Is your writing tired, uninspired, undisciplined? Well, it's time to turn that writing around! This workshop is designed as a basic boot camp to strengthen your professional writing core muscles. We will learn how to use what we already know, how to identify aspirations and models, and how to develop regimens that we can work on our own or even with colleagues! To begin, please prepare one piece of writing (be it an e-mail, a report, or proposal) that you were happy with, and another piece of writing that you were very unhappy with. This writing workshop is not a sit-back-and-relax watch-a-thon but a hands-on get-down-and-funky dance-along!

Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards

Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.

Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.

Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards

Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards

Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.

Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards

Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.

Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.

Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards

Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards

Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.