Join Lauren Saler and JR Lombardo, therapists at the Pace Counseling Center, for an informal conversation about coping and resiliency during the COVID-19 outbreak. Some common reactions, ways of coping, and self-care tips will be shared. This is a safe space to discuss your concerns, emotions and reactions, receive support and guidance, and learn some important coping strategies to get through this difficult and unprecedented time.

At the end of this workshop, participants will be able to:Recognize the impact of good communication on remote teams; Identify the best mode of technology for different purposes of communication; Describe best practices for listening as the manager of a remote team; Understand how to express empathetic understanding remotely

Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards

Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.

Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.

Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards

Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards

Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.

Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards

Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.

Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.

Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards

Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards

Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.