Courses

Courses

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  Course Name Date Time Location Room Number
Addressing Emotions at Work
Addressing Emotions at Work
(3 hours) Emotions are as much a part of the workplace as the air we breathe. Happiness, surprise, frustration, anger—they are all there and more. Emotions play a role in the choices we make and actions we take. Directed emotions can motivate, inspire, and add positive intensity to our work. When strong emotions leave our control, or "run away," our personal productivity and the productivity of others suffers. Key relationships in are damaged, making it even harder to maintain necessary focus. Individuals who take the initiative to stay on top of their own emotional reactions and help others to do the same have a positive impact on productivity, relationships, the overall atmosphere of the workplace, and their personal well-being. At the end of the module, participants will be able to: Identify the impact of emotions on their own productivity. Be more aware of factors that cause their emotions to intensify, so they can manage them more effectively. Choose and apply techniques to address their own strong emotions, so they can focus on getting work done. Know when it is useful and appropriate to take positive action to help others manage their emotions. Respond to the strong emotions of others in a constructive and objective way.
02/08/2018   10:00AM - 1:00PM New York City TBD
Providing Constructive Feedback
Providing Constructive Feedback
(3 hours) Staff needs regular feedback from their manager to know how well they are doing. Providing constructive feedback not only helps solve problems, but also can work to prevent potential performance problems from growing to the point where they have a negative impact on others and the organization. At the end of the module, participants will be able to: Define and describe constructive feedback. Identify opportunities to provide constructive feedback Recognize the challenges and benefits of providing constructive feedback. Evaluate their current level of effectiveness at providing constructive feedback. Demonstrate a set of key actions for providing constructive feedback to others. Conduct constructive feedback conversations that result in action toward improved performance.
02/22/2018   10:00AM - 1:00PM Pleasantville TBD
FULL
Time Management
Time Management
(3 hours) Time management is more than just managing time. It is about controlling the use of the most valuable, and under-valued, resource. This program provides individuals with tools and techniques to identify individual time management goals, explore time management tools and techniques, and develop Individual Action Plans for addressing barriers to time management. At the end of this module, participants will be able to: Identify barriers to successful time management. Articulate and evaluate individual time management goals. Evaluate how their time is spent utilizing an Activity Time Log. Explain the Time Management Matrix. Discuss time management tools and techniques, including prioritization; scheduling; optimum work times. Recognize and eliminate time wasters. Describe techniques to manage procrastination. Identify approaches to managing heavy workloads. Develop Individual Action Plans for addressing barriers to time management.
02/27/2018   10:00AM - 1:00PM New York City TBD
Delegating for Shared Success
Delegating for Shared Success
(4 hours) No other responsibility distinguishes a managerial role from others more than delegating tasks and projects. Delegation is the linchpin between staff, their managers, and results. When poorly executed, delegation negatively impacts productivity and leaves staff feeling frustrated and set up for failure. On the other hand, when done well, delegation taps in to the full capability of others, building confidence and enhancing relationships. With sound delegation practices in place, managers can focus their attention on value-added activities like removing performance barriers, planning, and continuous improvement. At the end of this module, participants will be able to: Assess delegation challenges and skills to understand their own delegation style. Evaluate what work must be done alone versus what can/should be completed through others. Plan tasks to delegate and align the tasks with the appropriate staff. Conduct a delegation conversation that results in the employee understanding the task, how it fits into the big picture and expectations. List follow-up actions that can be taken to ensure delegation success.
03/08/2018   9:00AM - 1:00PM Pleasantville TBD
Presentation Skills
Presentation Skills
(3 hours) Being able to speak effectively in public and give presentations is critical in the business world. Learn how to improve your communication style, inspire and motivate participants, and exude confidence and enthusiasm in your presentations. Participants will practice public speaking techniques and make impromptu presentations for constructive feedback.
04/05/2018   10:00AM - 1:00PM New York City TBD