Courses

Courses

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  Course Name Date Time Location Room Number
Coping and Resiliency During COVID-19 Pandemic
Coping and Resiliency During COVID-19 Pandemic
Join Lauren Saler and JR Lombardo, therapists at the Pace Counseling Center, for an informal conversation about coping and resiliency during the COVID-19 outbreak. Some common reactions, ways of coping, and self-care tips will be shared. This is a safe space to discuss your concerns, emotions and reactions, receive support and guidance, and learn some important coping strategies to get through this difficult and unprecedented time.
04/17/2020   10:00am - 11:00am Webinar via Zoom; invite to follow
Communicating Effectively With Your Remote Team
Communicating Effectively With Your Remote Team
At the end of this workshop, participants will be able to: Recognize the impact of good communication on remote teams; Identify the best mode of technology for different purposes of communication; Describe best practices for listening as the manager of a remote team; Understand how to express empathetic understanding remotely
04/21/2020   12-12:30pm Webinar via Zoom; invite to follow
Module 1: Pace Service Standards 'I Make it Happen'
Module 1: Pace Service Standards 'I Make it Happen'
Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards
07/22/2020   9:30am - 11:30am New York City TBD
Module 2: Communication with Service
Module 2: Communication with Service
Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.
07/22/2020   11:45am - 12:45pm New York City TBD
Module 2: Communication with Service
Module 2: Communication with Service
Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.
07/24/2020   11:45am - 12:45pm Pleasantville TBD
Module 1: Pace Service Standards 'I Make it Happen'
Module 1: Pace Service Standards 'I Make it Happen'
Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards
07/24/2020   9:30am - 11:30am Pleasantville TBD
Module 1: Pace Service Standards 'I Make it Happen'
Module 1: Pace Service Standards 'I Make it Happen'
Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards
08/19/2020   9:30am - 11:30am New York City TBD
Module 2: Communication with Service
Module 2: Communication with Service
Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.
08/19/2020   11:45am - 12:45pm New York City TBD
Module 1: Pace Service Standards 'I Make it Happen'
Module 1: Pace Service Standards 'I Make it Happen'
Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards
08/21/2020   9:30am - 11:30am Pleasantville TBD
Module 2: Communication with Service
Module 2: Communication with Service
Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.
08/21/2020   11:45am - 12:45pm Pleasantville TBD
Module 2: Communication with Service
Module 2: Communication with Service
Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.
10/21/2020   11:45am - 12:45pm New York City TBD
Module 1: Pace Service Standards 'I Make it Happen'
Module 1: Pace Service Standards 'I Make it Happen'
Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards
10/21/2020   9:30am - 11:30am New York City TBD
Module 1: Pace Service Standards 'I Make it Happen'
Module 1: Pace Service Standards 'I Make it Happen'
Learning Outcomes: •Define service and “customer” as it pertains to higher education and Pace University. •Identify elements of customer service. •Identify expectations of customers at Pace. •Recognize steps to take when assisting with a difficult situation. •Identify Pace Service Values and Standards
10/23/2020   9:30am - 11:30am Pleasantville Mortola Birnbaum Library
Module 2: Communication with Service
Module 2: Communication with Service
Learning Outcomes: •Identify the important of building rapport through positive body language, written communication, and verbal communication. •Recognize the importance of listening skills. •Commit to using more appropriate and service driven expressions and phrases through group exercises and activity.
10/23/2020   11:45am - 12:45pm Pleasantville Mortola Birnbaum Library