Utilities do an excellent job of? what they are mandated to do— provide safe, reliable and affordable energy. Utilities are not going away, because we require them to operate the electric grid, so why not expand the scope of their mandate to manage an environment in which consumers use energy and electricity more efficiently to create customer value and optimize the electricity system for the benefit of all? In this environment, utilities will be incented to maximize customer and system value, as opposed to simply building infrastructure.
Given the importance of revising the utility industry model for the benefit of customers, society and utility investors, this paper is an expression of Peter H. Kind's evolved views in an effort to find common ground that will support a robust 21st Century Utility model.